SHIPPING POLICY

​We ship worldwide with Correos Express (Spain/ Portugal) / UPS DHL (International).

FREE SHIPPING AND RETURNS SPAIN, ANDORRA , PORTUGAL. SHIPMENTS REST OF THE WORLD CONSULT IN sales@clostories.com.

FREE SHIPPING REST OF THE WORLD FOR PURCHASES FROM 160 EUROS.

All orders leave our warehouse at 6:00 PM any working day (Monday to Friday). Orders placed outside this time frame will be sent the next business day. Shipping price does not include duty or custom charges that may be incurred on shipment to countries outside the European Union. The brand will not be responsible for these expenses.

Consult our Customer Service at hi@clostories.com to check the fee.

Return & Exchange Policy
FULL PRICED ITEMS

Clō stories offers full refunds on full-priced items within 14 days (including weekends) of order receipt for store credit, exchange, or the original form of payment. Exchanges are subject to availability. All goods must be unworn, unwashed, and in perfect condition in original packaging along original receipt and tags. Clō stories reserves the right to refuse any returned item. To process a return for store credit or exchange please email: hi@clostories.com with your order number, name and request.

INTERNACIONAL ORDERS

International orders must be returned within in 21 days (including weekends) for order receipt. ​

PROMO CODE ITEMS

​Sale items are eligible for exchange or store credit only within 14 days or order receipt. ​

FINAL SALE ITEMS

​Sale items purchased with a Promo Code are final sale. Sale items marked as "final sale" may not be returned.

​RETURN

Once you have received your order, you have 14 days to make a return. Customer is responsible for the generated return costs. The product must be in perfect conditions and the original labels need to be included.

Due to hygiene reasons, we only accept returns of underwear briefs that haven't been unpacked from their original sealing packaging.

Due to hygiene reasons underwear briefs won’t be accepted for return as stated in the Art 103. Exceptions to the right of revocation (section e ) from the Real Decreto Legislativo 1/2007, de 16 de noviembre, with the only exception of faulty product.

It has to be sent to:

Eduard Maristany num 406-408

08918

Badalona (Barcelona), Spain.

TEL. +34 647693422

If you want to make an exchange for another size you should write us an email to sales@clostories.com with this information.

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